Returns & Exchanges

At The Palms Sydney, we want you to love your home sanctuary; if your selection isn't quite right, we offer returns on full-priced items within 14 days of delivery. Please ensure all items are returned in their original packaging and unused condition to qualify for a refund or store credit.

1

Initiate Your Request

Email our concierge team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Carefully pack your items in their original protective wrapping and include a copy of your invoice inside the box.

3

Ship to The Palms

Send your parcel using a trackable shipping service to our Sydney warehouse address provided in your authorization email.

4

Quality Inspection & Refund

Once received, our team will inspect the items and process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing